Online Shopping. The online catalogue pages can be reach by pressing the PRODUCTS category on the top of the Home page. Once into the online shopping page of our site you can then view each page of the catelog. When you see the arrangement you wish to purchase simply press on the ADD TO CARTAand this product will then be added to your shopping cart. You can select at any time not to continue shopping. Once you have finished shopping simply press Checkout and fill in your details. You will receive an invoice/receipt to the email address you supplied. It's that easy! Goods Delivery. Prickly Pear offer a same day delivery service from Monday- Friday to most regions across Australia. All same day orders must be placed by 1.30pm EST, and any orders received after this time will be delivered the following business day. All orders placed on weekends will be processed on the Monday morning. If any special delivery arrangements are required, please don't hesitate to contact us. sales@pricklypear.com.au Prickly Pear now offers a delivery service all over Australia. Due to seasonal variation some flowers may be substituted for similar flowers to an equal or greater value. Products outside of Melbourne are delivered by external companies who have worked closely with the Prickly Pear team. We are very proud of our interstate team and are 100% confident that the same standard of product will be delivered by our florists." Returns Policy Prickly Pear generally adopts the policy recommended by the Retail Traders Association in relation to returns and refunds. Unless the goods have a fault, or are not as we have described them to the customer no return is accepted or refund given. Returns in all other circumstances are only taken with the approval of one of the Company’s directors and in such situations the customer is given a credit for the value of the return to be used within the business. Customers should note when purchasing that the prices shown may be subject to change without notification and that items illustrated in this website may not necessarily be exactly the same as the goods described or despatched. Whilst we try to keep our online products exactly as shown in the pictures, some flowers are subject to seasonal availability. In this case we will substitute for equally valued flowers and keep it too a similar look. Prickly Pear cannot be held responsible for delays in courier delivery time. All products are made and delivered immediately on the date specified. In the case of Courier delay, road closure, or heavy traffic we cannot be held responsible for time deliveries. If you are unsure that we can deliver your product in the time frame required please contact us immediately sales@pricklypear.com.au